What our customers say
Our registered brands
New arrivals
Trusted Manufacturers with Certified Products
Frequently Asked Questions
1.1 How do I place an order?
You can order directly on our website. Simply add the products to your cart, proceed to checkout and complete your payment.
1.2 Which payment methods do you accept?
We accept MB WAY, credit cards (Visa/Mastercard), PayPal, bank transfer and Multibanco (ATM payment reference).
1.3 Can I get an invoice with my tax ID number?
Yes! During checkout, enter your tax ID number to receive an invoice with the correct billing details.
2.1 Where do you ship your products?
We ship throughout Portugal (including the islands) and to other European Union countries.
2.2 How long does delivery take?
Delivery times depend on the product:
In-stock items: 24–72 hours (business days)
Pre-order items: 5–15 business days
2.3 How much does shipping cost?
Shipping costs vary by weight and destination. You can calculate the exact cost at checkout before completing your purchase.
2.4 How can I track my order?
As soon as your order ships, you will receive a tracking number by email so you can follow your delivery.
3.1 Can I return a product?
Yes! You have 14 days from the delivery date to return a product, provided it is unused and in its original packaging.
3.2 What warranty do your products have?
All our products come with a minimum 40-day warranty against manufacturing defects. See the individual product page for more details.
3.3 What should I do if my item arrives damaged?
If you notice any damage on delivery, contact us within 24 hours with photos of the problem so we can resolve it quickly.
4.1 How can I contact you?
You can reach us via:
WhatsApp: +351 910 145 915
Email: horeca@starmagine.com
Phone: +351 265 423 065
The contact form on our website
4.2 Do you have a physical store?
We currently operate online only, but we guarantee fast and reliable customer support.
5.1 Are your products new?
Yes, all our products are new, genuine and come with the manufacturer's warranty.
5.2 Can I request a custom quote?
Absolutely! If you need a custom quote for your business, email us the details and we will prepare a tailored offer.
Everything for HoReCa